Return & Refund Policy – Mevalogy

Last Updated: 18 October 2026

At Mevalogy, we are committed to providing quality dry fruits, nuts, seeds, berries, and other food products. Customer satisfaction and product quality are important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

As our products are food items, returns are accepted only under eligible circumstances to maintain food safety and hygiene.

You may request a return, replacement, or refund if:

• You received a damaged or defective product.

• You received the wrong product.

• The product packaging was damaged or tampered with upon delivery.

• Your order is missing an item.

Please contact us within 48 hours of delivery and provide your order number, photographs and videos of the product (Need Both), and a description of the issue.

2. Non-Returnable Products

For food safety and hygiene reasons, we generally do not accept returns for:

• Products opened or used after delivery, except where a genuine quality, safety, or product defect issue is reported.

• Products damaged due to improper storage or handling after delivery.

• Products returned without prior approval.

• Change-of-mind requests or orders placed incorrectly by the customer, unless otherwise required by applicable law.

These restrictions do not affect any rights available to customers under applicable consumer protection laws.

3. Refund Policy

If your request is approved, we will process a refund using the original payment method wherever possible.

• Prepaid orders: Refunds will be initiated to the original payment method.

• Cash on Delivery (COD) orders: We will coordinate with you to arrange an appropriate refund method.

• Missing or incorrect items: We may offer a replacement or refund for the affected item.

• Damaged or defective products: We may offer a replacement or refund after reviewing the reported issue.

Once initiated, the time taken for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

4. Replacement Policy

Where a product is damaged, defective, incorrect, or otherwise eligible for a remedy, Mevalogy may offer a replacement, refund, or another appropriate resolution, depending on product availability and applicable law.

Replacement requests must be reported within 48 hours of delivery, wherever this timeframe is legally permissible.

5. Order Cancellation

• Cancellation requests may be accepted before the order is dispatched.

• Once an order has been dispatched, cancellation may not be possible.

• If an order is cancelled successfully, any applicable refund will be processed through the appropriate payment method.

• Nothing in this policy limits any cancellation or refund rights available under applicable law.

6. How to Request a Return or Refund

To report a damaged, defective, incorrect, expired, or missing product:

1. Contact our customer support team using the details provided on our website.

2. Include your order number and date of delivery.

3. Attach clear photographs and videos (Need Both) showing the product, packaging, and issue.

4. Our team will review your request and communicate the next steps.

Please retain the product and its original packaging until your request has been reviewed.

7. Shipping Charges

If a return or replacement is approved because of an error attributable to Mevalogy or a verified product issue, we will communicate the appropriate return or replacement arrangements.

For other situations, any applicable shipping charges will be communicated before the return is arranged, subject to applicable law.

8. Contact Us

For return, replacement, or refund assistance, please contact us through the contact details listed on our website.

Brand: Mevalogy
Website: Mevalogy.in
Email: sanjeevmadnawat@gmail.com
Customer Support Whatsapp: +91 85108 93970

We appreciate your trust in Mevalogy and will make reasonable efforts to resolve eligible product concerns fairly and promptly.