Shipping policy

Shipping Policy – Mevalogy

Last Updated: 18 October 2026

At Mevalogy, we aim to deliver your favourite dry fruits, nuts, seeds, berries, Gond Katira, and other food products safely and conveniently to your doorstep. Please read our Shipping Policy to understand how we process and deliver orders.

1. Order Processing Time

  • Orders are processed after successful order confirmation and payment verification, where applicable.

  • Orders are generally processed within 1–3 business days.

  • Orders placed on Sundays, public holidays, or during promotional sales may require additional processing time.

  • Orders may be delayed if product availability, payment verification, or delivery details require confirmation.

  • You will receive an order confirmation once your order has been placed successfully.

2. Shipping and Delivery Time

  • Estimated delivery time is generally 3–7 business days after dispatch, depending on your delivery location and courier service.

  • Delivery to remote locations or areas with limited courier connectivity may take longer.

  • Delivery timelines are estimates and are not guaranteed.

  • Delays may occur due to weather conditions, public holidays, courier disruptions, high order volumes, or other circumstances beyond our reasonable control.

  • We will make reasonable efforts to assist you if your shipment is delayed.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

  • Shipping charges may vary based on delivery location, order weight, order value, and courier service.

  • Any free-shipping offers will be subject to the terms and conditions displayed on our website.

  • Promotional shipping benefits may not apply to every product, location, or order.

4. Order Tracking

  • Once your order has been dispatched, tracking details may be shared through email, SMS, or other available communication channels.

  • You can use the tracking link or tracking number provided to check your shipment status.

  • Tracking information may take some time to appear after dispatch.

  • For assistance with a delayed or untraceable shipment, please contact our customer support team.

5. Delivery Address and Customer Responsibility

  • Please provide your complete and accurate shipping address, PIN code, and contact number during checkout.

  • Mevalogy is not responsible for delivery problems caused by incomplete or incorrect information supplied by the customer, subject to applicable law.

  • Please ensure that someone is available to receive the shipment at the delivery address.

  • If delivery fails because the recipient is unavailable or the address is incorrect, the courier may attempt redelivery or return the shipment according to its procedures.

  • Additional delivery attempts or reshipping may involve additional charges where applicable and legally permissible.

6. Damaged, Tampered, or Incorrect Orders

We take care to pack our products appropriately. If your order arrives damaged, tampered with, incorrect, expired, or incomplete:

  • Contact us as soon as possible after delivery.

  • Provide your order number and a description of the issue.

  • Share clear photographs or videos of the product and its packaging, where available.

  • Retain the product and packaging until the issue has been reviewed.

We will assess your concern and offer an appropriate resolution, such as a replacement or refund, in accordance with our Return & Refund Policy and applicable law.

7. Product Packaging and Food Safety

  • Our food products are packed with the intention of maintaining their quality during normal transit.

  • Please inspect the packaging when your order arrives.

  • Store products according to the instructions printed on their packaging.

  • If a product appears tampered with, damaged, or unsuitable for consumption, please do not consume it. Contact us for assistance.

8. Incorrect, Missing, or Undelivered Orders

If you receive an incorrect item, discover a missing product, or your shipment is marked as delivered but has not been received:

  • Contact our customer support team with your order details.

  • We may coordinate with the delivery partner to investigate the issue.

  • Any replacement or refund will be handled in accordance with our policies and applicable law.

9. Order Cancellation

  • Cancellation requests may be accepted before an order is dispatched.

  • Once an order has been dispatched, cancellation may not be possible.

  • If a cancellation is approved, any applicable refund will be processed through the appropriate payment method.

  • Your statutory rights under applicable consumer protection laws remain unaffected.

10. Delivery Locations

We deliver to serviceable PIN codes within India, subject to courier availability.

Delivery availability can be checked by entering your PIN code on our website, where this feature is available. Orders to locations outside our supported delivery network may not be accepted.

11. Contact Us

For questions about shipping, tracking, or delivery, please contact us:

Brand: Mevalogy
Email: sanjeevmadnawat@gmail.com
Website: mevalogy.in

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for choosing Mevalogy. We appreciate your trust and look forward to delivering natural goodness to your doorstep.