Terms of Service – Mevalogy

Last Updated: 18 October 2026

Overview

Welcome to Mevalogy! The terms “we,” “us,” and “our” refer to Mevalogy. We operate this online store and website, including all related information, content, features, tools, products, and services to provide customers with a convenient shopping experience.

Our store is powered by Shopify, which enables us to display our products, process orders, and provide our online shopping services.

These Terms of Service explain your rights and responsibilities when accessing our website or purchasing products from us. By visiting our website, browsing our products, or placing an order, you agree to these Terms and our applicable store policies.

If you do not agree with these Terms, please do not use our website. Nothing in these Terms limits any rights you may have under applicable consumer protection laws in India.

1. Access and Account

• You must be legally eligible to enter into a binding agreement to use our services and place orders.

• You may be asked to provide information such as your name, email address, phone number, billing address, shipping address, and payment details.

• You agree to provide accurate, complete, and up-to-date information.

• You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

• You must notify us if you suspect unauthorized access to your account.

• You may not sell, transfer, or misuse your account or use our services for unlawful purposes.

2. Our Products

Mevalogy offers food products, including dry fruits, nuts, seeds, berries, Gond Katira (Tragacanth Gum), and other healthy-snacking ingredients, as listed on our website.

• We make reasonable efforts to display accurate product descriptions, photographs, ingredients, pack sizes, and other relevant information.

• Actual product appearance, colour, texture, and size may vary slightly due to natural variations, photography, and screen settings.

• Natural food products may have variations in shape, colour, and texture between batches.

• Product ingredients, allergen information, nutritional details, and storage instructions should be reviewed before purchase.

• Customers should follow the preparation instructions provided on the product packaging, particularly for products that require soaking or other preparation before consumption.

• Unless expressly stated otherwise, our products are sold as food items and are not intended to diagnose, treat, cure, or prevent any disease.

• Product availability, descriptions, prices, and packaging may change from time to time, subject to applicable law.

• We reserve the right to discontinue products or limit order quantities where reasonably necessary.

We do not make medical claims about our products. Customers with food allergies or specific dietary requirements should review the product information carefully before purchasing.

3. Orders and Acceptance

• Placing an order constitutes an offer to purchase the selected products at the displayed price and applicable charges.

• An order is subject to acceptance and availability.

• You will receive an order confirmation or other communication using the contact details provided at checkout.

• We reserve the right to reject or cancel an order for legitimate reasons, including product unavailability, suspected fraudulent activity, incorrect pricing, or technical errors, subject to applicable law.

• If payment has been collected for an order that we cancel, any required refund will be processed in accordance with applicable law and our Return and Refund Policy.

• Please review your order carefully before completing checkout.

• Cancellation requests may not be possible after an order has been dispatched.

• Returns, replacements, and refunds are governed by our published Return and Refund Policy and applicable consumer protection laws.

• You agree to provide accurate delivery information and to purchase products for lawful purposes.

4. Prices and Payments

• Product prices are displayed on our website and may change without prior notice.

• The price applicable to your purchase will ordinarily be the price displayed at checkout when you place your order.

• Applicable taxes, delivery charges, discounts, and other fees will be shown during checkout where relevant.

• Promotional offers may be subject to additional terms, eligibility conditions, and validity periods.

• You agree to provide accurate billing and payment information.

• You confirm that you are authorized to use the payment method selected for your purchase.

• Payments may be processed through third-party payment service providers.

• Mevalogy does not store or directly control all payment information handled by these providers.

• Cash on Delivery, where available, may be subject to serviceability, order-value limits, and other conditions displayed at checkout.

If a pricing or product-information error occurs, we may contact you to clarify the issue or cancel the affected order, subject to applicable law. Any refund required for a cancelled prepaid order will be processed accordingly.

5. Shipping and Delivery

• Orders are delivered to serviceable locations supported by our delivery partners.

• Estimated delivery dates are provided for guidance and may vary depending on location, courier operations, weather, public holidays, and other circumstances.

• We make reasonable efforts to dispatch and deliver orders within the communicated timelines.

• Customers are responsible for providing a complete and accurate delivery address and reachable contact details.

• Delivery may be delayed if the address is incorrect, the recipient is unavailable, or the courier cannot access the delivery location.

• If an order arrives damaged, tampered with, incorrect, or incomplete, please contact us promptly with your order details and supporting photographs.

• Any delivery-related complaint will be handled in accordance with our Shipping Policy, Return and Refund Policy, and applicable law.

We are not responsible for delays beyond our reasonable control, but we will make reasonable efforts to assist customers in resolving delivery issues.

6. Returns, Replacements, and Refunds

Food products require careful handling and storage. Return, replacement, and refund requests are therefore assessed in accordance with our published Return and Refund Policy.

Customers should report issues such as damaged packaging, incorrect items, missing items, expired products, or suspected product-quality concerns as soon as possible.

Please retain the product and its packaging until the reported issue has been reviewed.

Our policies do not remove any consumer rights or remedies available under applicable Indian law.

7. Intellectual Property

All content on the Mevalogy website, including the Mevalogy name and logo, product photographs, descriptions, graphics, designs, branding, text, and other materials, is owned by or licensed to Mevalogy or the relevant rights holder, unless otherwise stated.

• You may use our website for personal, lawful shopping and informational purposes.

• You may not copy, reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission, except where permitted by law.

• You may not use the Mevalogy name, logo, product images, or other brand assets in a way that suggests an unauthorized association with our brand.

• All rights not expressly granted remain reserved by the relevant rights holder.

Nothing in these Terms transfers ownership of our intellectual property to you.

8. Optional Tools and Services

Our website may provide access to tools, applications, payment services, or other features offered by third parties.

These services may be subject to the terms and privacy policies of their respective providers. We do not control all third-party services and cannot guarantee their uninterrupted availability.

Your use of such services is subject to their applicable terms. Nothing in this section excludes liability that cannot legally be excluded.

9. Third-Party Links

Our website may contain links to third-party websites, applications, or services for your convenience.

We do not control all third-party content, products, privacy practices, or services. Visiting an external website or using a third-party service is subject to that provider's terms and policies.

Please review those terms before sharing personal information or making purchases through third-party websites.

10. Relationship with Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Purchases made through our store are transactions with Mevalogy. Shopify provides platform-related services but does not become the seller of our products merely because our store is hosted on Shopify.

Your use of the platform may also be subject to Shopify's applicable terms and privacy policies.

11. Privacy and Personal Information

We collect and use personal information as described in our Privacy Policy.

Information may include your name, contact details, delivery address, order history, and information necessary to process transactions, provide customer support, prevent fraud, and operate our store.

Information may be shared with service providers, including Shopify, payment processors, delivery partners, and other providers, where necessary for legitimate business purposes and subject to applicable law.

Please read our Privacy Policy to understand how your information is collected, used, stored, and shared.

12. Customer Feedback and Reviews

We welcome genuine customer reviews, suggestions, and feedback about our products and services.

By submitting feedback, you confirm that it is truthful to the best of your knowledge and that you have the right to share it.

• Reviews must not contain unlawful, defamatory, misleading, abusive, or infringing material.

• You must not post fake reviews, impersonate another person, or misrepresent your experience.

• You must disclose material incentives or compensation associated with a review where required.

• We may moderate or remove content that violates our policies or applicable law.

• Where you submit content for publication, you grant us permission to use, reproduce, and display that content for legitimate store-related purposes, subject to applicable law and any rights you retain.

We do not require customers to provide positive reviews in exchange for benefits.

13. Errors, Inaccuracies, and Omissions

Occasionally, our website may contain typographical errors, incorrect prices, inaccurate descriptions, outdated availability information, or other omissions.

We reserve the right to correct such errors and update information when necessary.

If an error affects an order that has already been placed, we may contact you to explain the issue and discuss the appropriate next steps. Any cancellation, payment adjustment, or refund will be handled in accordance with applicable law.

14. Prohibited Uses

You agree not to use our website or services:

• For any unlawful, fraudulent, or deceptive purpose.

• To violate applicable laws, regulations, or the rights of others.

• To impersonate another person or provide knowingly false information.

• To upload malicious code, viruses, or other harmful material.

• To interfere with the security, functionality, or availability of our website.

• To collect personal information about other customers without authorization.

• To distribute spam or unauthorized promotional material through our services.

• To copy or exploit our website content or product listings for unauthorized commercial purposes.

• To attempt unauthorized access to our systems, accounts, or data.

We may restrict or suspend access where reasonably necessary to protect our customers, business, website, or legal rights, subject to applicable law.

15. Automated Access

Automated tools, bots, scraping systems, or agents must not access or interact with our website in ways that violate applicable law, bypass security measures, disrupt our services, or infringe our rights.

We may implement reasonable technical measures to protect our website and customers from unauthorized automated activity.

Any authorized access must comply with applicable law and our reasonable technical requirements.

16. Termination or Restriction of Access

We may suspend or restrict access to our website or services where reasonably necessary because of suspected fraud, unlawful activity, security risks, or a material violation of these Terms.

Such action will be taken subject to applicable law and any required notice or procedural protections.

Termination of access does not remove payment obligations that have already lawfully arisen or any rights and obligations that are intended to continue after termination.

17. Disclaimer of Warranties

We make reasonable efforts to provide accurate website information and quality products.

However, we do not guarantee that website access will always be uninterrupted, error-free, or continuously available.

Product information is provided for general informational purposes and should be read together with the product packaging and applicable instructions.

To the extent permitted by law, we exclude implied warranties that may lawfully be excluded. Nothing in these Terms removes mandatory consumer rights, product-safety obligations, or other legal protections applicable in India.

18. Limitation of Liability

To the extent permitted by applicable law, Mevalogy will not be liable for losses arising from circumstances beyond our reasonable control or from misuse of our website or products.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including any applicable liability relating to consumer rights, product safety, fraud, or other non-waivable legal obligations.

Customers should follow product labels, storage instructions, and preparation directions. Any concern regarding a product's safety or quality should be reported to us promptly.

19. Indemnification

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs arising directly from your unlawful use of our website, infringement of another person's rights, or material breach of these Terms.

Nothing in this section requires you to indemnify us for losses caused by our own unlawful conduct or removes any rights that cannot legally be waived.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or limited only as necessary to comply with applicable law.

21. Waiver and Entire Agreement

These Terms, together with the policies referenced on our website, form the agreement governing your use of our online store, subject to applicable law.

If we do not enforce a provision on one occasion, that does not mean we waive our right to enforce it later.

Where a provision conflicts with a mandatory legal right, the applicable legal requirement will prevail.

22. Assignment

You may not transfer your rights or obligations under these Terms to another person without our prior written consent, except where permitted by law.

We may transfer or assign our rights and obligations in connection with a legitimate business restructuring, transfer, or other business transaction, subject to applicable law and any required customer protections.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Disputes will be handled by the courts or other competent authorities having jurisdiction under applicable Indian law. Nothing in these Terms prevents customers from exercising consumer remedies or approaching an appropriate consumer dispute redressal forum where legally available.

24. Language

These Terms may be made available in more than one language for customer convenience.

Where different language versions contain inconsistencies, the interpretation will be determined in accordance with applicable law. Nothing in this section restricts any language-related rights provided by law.

25. Headings

Section headings are included for convenience and do not change the meaning or interpretation of these Terms.

26. Electronic Communications

By using our website or placing an order, you agree that we may communicate with you electronically regarding order confirmations, payments, shipping, customer support, policy updates, and other service-related matters.

Communications may be sent by email, SMS, telephone, messaging services, or website notifications, where appropriate and legally permitted.

You are responsible for keeping your contact details accurate and up to date.

Marketing communications will be handled in accordance with applicable consent and privacy requirements.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, website features, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply from the date stated in the updated Terms, subject to applicable law. Your continued use of our website after an update does not remove any rights that you may have under mandatory law.

28. Contact Information

If you have questions about these Terms of Service, please contact us:

Brand: Mevalogy
Email: sanjeevmadnawat@gmail.com
Website: mevalogy.in
Business Address: Please refer to the business address published on our website or applicable business documents.

We appreciate your trust in Mevalogy and thank you for choosing our products.